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Category Archives : Business

6 Reasons Why Your Website Should Be Responsive

responsive web design

  Source: 6 Reasons Why Your Website Should Be Responsive This might not be a surprise for most of you, yet despite the impressive statistics below, many businesses do not yet have a mobile website. Hopefully, reading through these stats from Smart Insights will light a fire to stop ignoring the need for a mobile website… Continue reading […]

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Groupon discounts their customer satisfaction too!

poor customer service at Groupon

Is Groupon Too large to care? I don’t get the reason why some companies ditch customer satisfaction once they become larger, talk about shooting yourself in the foot? I have recently had a bad experience with Groupon (the deal/discount provider) that they failed to correct even after chats and support tickets! Their service agents can very […]

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What is “customer success”​ ?

website design

You can look at it as the new role that is quickly replacing the traditional role of customer support. This new change is lead by the software as a service “SaaS” industry after realizing that a substantial percentage of their customers are either not really using the software solution they bought from them, or not […]

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4 Ways to Leverage Your CRM and Marketing Automation Systems for Sales Impact

Keynote Speaker CRM Amr Selim

Sales teams have long used customer relationship management (CRM) systems to track and organize their activities. Now, their marketing colleagues are enjoying similar productivity benefits through automation, as well. Taken separately, these companion technologies already pose a value to businesses, albeit a limited one. Realizing the true potential of marketing automation and CRM to drive […]

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Service Excellence is a culture

Learn service excellence

Service is the most important differentiation between you and your competition Source: UpYourService Youtube Channel This new culture assessment tool may be useful for you and your team: “Do You Have an Uplifting Service Culture?” It’s available at no cost at http://www.UpYourService.com/assessment

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