Is Groupon Too large to care? I don’t get the reason why some companies ditch customer satisfaction once they become larger, talk about shooting yourself in the foot? I have recently had a bad experience with Groupon (the deal/discount provider) that they failed to correct even after chats and support tickets! Their service agents can very […]
What is “customer success” ?
You can look at it as the new role that is quickly replacing the traditional role of customer support. This new change is lead by the software as a service “SaaS” industry after realizing that a substantial percentage of their customers are either not really using the software solution they bought from them, or not […]
How to get a good night of sleep
It is proven that the amount of rest you get is determined by the quality of sleep that you (your body) gets at night. Notice that it is the “quality” of sleep and not the “quantity” of sleep. Obviously if you sleep for less than 6 hours a night that would not be good enough […]
Managing the image and reputation using social media
6 Key points to remember: Be as responsive as possible (not replying to FB messages and Tweets resembles hanging up the phone on a customer!) Listen – Listen – Listen (with open mind) You don’t need to solve the issues or problems in the same post, just acknowledge and respond telling the customer that you […]
SEO a useful practice or a waste of money?
The truth about SEO There is a very common misconception that website optimization equals search engine optimization (SEO) The truth of the matter is that SEO is an important component but it is also one of the most expensive components towards proper optimization and it can dent your budget big time without any measurable return […]