Is Groupon Too large to care? I don’t get the reason why some companies ditch customer satisfaction once they become larger, talk about shooting yourself in the foot? I have recently had a bad experience with Groupon (the deal/discount provider) that they failed...
You can look at it as the new role that is quickly replacing the traditional role of customer support. This new change is lead by the software as a service “SaaS” industry after realizing that a substantial percentage of their customers are either not...
