What is “customer success”​ ?

What is “customer success”​ ?

You can look at it as the new role that is quickly replacing the traditional role of customer support. This new change is lead by the software as a service “SaaS” industry after realizing that a substantial percentage of their customers are either not...
Service Excellence is a culture

Service Excellence is a culture

Service is the most important differentiation between you and your competition Source: UpYourService Youtube Channel This new culture assessment tool may be useful for you and your team: “Do You Have an Uplifting Service Culture?” It’s available at...