')
 Categories : Main Technology

 

6 Key  points to remember:

  1. Be as responsive as possible (not replying to FB messages and Tweets resembles hanging up the phone on a customer!)
  2. Listen – Listen – Listen  (with open mind)
  3. You don’t need to solve the issues or problems in the same post,  just acknowledge and respond telling the customer that you will get back to them with the solution (in a timely fashion – of course)
  4. Be genuine & Keep your promise (do get to the customer or inquirer with the right solution and -if possible – a little bit of extra)
  5. Be consistent
  6. Be patient  (turning a bad experience into a good one and turning a disgruntled customer into a brand ambassador takes time)

 

Author: Amr Selim

"The Internet Guy!" Tech. Consultant & Keynote Speaker: "Online BIZ, Digital Transformation, CX, WordPress, eLearning, Digital Marketing" | Husband, Father & Soccer fan | Customer Success Expert helping Entrepreneurs succeed online by taking away their "Digital Pain"!
Facebook Comments

Leave a Comment

Your email address will not be published. Required fields are marked by *.

Pin It on Pinterest

Share This