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This is definitely an innovative use of Social Media from KLM , but it could also potentially irritate some passengers. KLM’S Meet and Seat programme: “How to get a better seatmate” , is certainly not for everyone.

The idea is to link your Facebook profile with your profile as a passenger , this will allow you to see other passengers’ FB profiles when checking-in for your flight online and choosing your seat next to someone who shares the same interests, someone who you think will be a good company throughout the flight, or is already your FB acquaintance etc… From a technical and Social Media Innovation perspective hats-off to the Royal Dutch Airlines.
Read the economist’s Article here .


Author: Amr Selim

"The Internet Guy!" Tech. Consultant & Keynote Speaker: "Online BIZ, Digital Transformation, CX, WordPress, eLearning, Digital Marketing" | Husband, Father & Soccer fan | Customer Success Expert helping Entrepreneurs succeed online by taking away their "Digital Pain"!
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