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Managing the image and reputation using social media

6 Key  points to remember: Be as responsive as possible (not replying to FB messages and Tweets resembles hanging up the phone on a customer!) Listen – Listen – Listen  (with open mind) You don’t need to solve the issues or problems in the same post,  just acknowledge and respond telling the customer that you […]

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Social Media Seating Anyone?

  This is definitely an innovative use of Social Media from KLM , but it could also potentially irritate some passengers. KLM’S Meet and Seat programme: “How to get a better seatmate” , is certainly not for everyone. The idea is to link your Facebook profile with your profile as a passenger , this will […]

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